The Feel-Good Experience
Growing Your Physical Therapy Practice with 5-Star Customer Service
The Feel-Good Experience is a game plan for creating an growing profitable physical therapy practice and improved patient results through an integrated approach targeting the patient experience. This practical, step-by-step guide is a must for any healthcare provider, practice owner, practice manager, or anyone working in customer service who desires better outcomes for their patients, their team and their practice.
A Must-Read for Physical Therapy Practice Owners & Providers!
Reviews
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Impactful knowledge
Excellent read!! This book is chock full of power information on how important the experience a patient correlates directly to the success of the clinic. I can truly see how this will be a huge asset not just PT clinics, but any service industry. Definitely going to be making some impactful changes immediately!!
-AndeMae
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A must read for all PT owners and staff!
If you are wanting to take your clinic to a whole new level, you need this book. Such fantastic ideas on how important customer service is in physical therapy (and all healthcare), and he lays out how to make it work for your practice! A great read that any clinic can and should integrate into their practice!
-Ashley
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Tested and proven formula for turbo charging business development & sales in the service industry
A MUST READ! Outlining a true and tested formula that also provided record sales during the pandemic, this book is full of advice points for improving business development, sales performance, and profits. Written from the perspective of healthcare and physical therapy, these points are also applicable to any service industry and immediately implementable.
-MDL